**Please note: Due to temporary store closures, we are temporarily extending our return policy. Exchanges and returns of items purchased after December 1, 2020 will be accepted up to 15 days after the reopening of our stores.
RETURN YOUR ITEMS AS EASY AS 1,2,3...
The return policy only applies to merchandise purchased on www.yellowshoes.com. We gladly accept returns of UNWORN merchandise within 15 days of the purchase date - All items must be in their original box and box must be returned in original condition (not damaged) - You must also include the original sales receipt. All worn and final sale item(s) are not exchangeable or refundable. Item(s) that are reduced by 50 % or more are considered FINAL SALE. In the event of a return, the 50% discount on the second purchase is void because the shopping cart no longer meets the criteria of "purchasing a second product".
Furthermore, for hygienic reasons, products such as: socks, tights, jewelry, insoles and care products will not be exchanged or refunded.
Please note: any returns that are part of the Buy One Get One offer, the discount will be cancelled.
There are (2) options to return your online purchase:
A) RETURNS BY COURIER
Yellow Group inc. offers free standard returns (done by Canada Post) for all orders shipped for free (see detail below). Return your item(s) by using the return label provided to you upon your purchase at www.yellowshoes.com. This offer does not apply to previous orders. Shipping fees are non-refundable. Yellow Group inc. reserves the rights to modify or change these terms and conditions at any time and without notice.
All returns in store are free.
|Canada - Quebec||Standard Canada Post||Free for all orders shipped from Quebec|
|Canada - Ontario||Standard Canada Post||Returns not free|
Canada - Nova Scotia,
Saskatchewan, Alberta, British
Columbia, Prince-Edward Island,
Newfoundland and Labrador,
|Standard Canada Post||Returns not free|
Please follow the 5 steps below for all returns by mail:
1-Circle the item(s) on your invoice that you wish to return.
2-For each returned item, indicate the reason for the return on the original invoice by following the number chart below. Simply indicate the corresponding number next to the item(s) selected to be returned on the original invoice.
|1- Too big||2- Too small||3- Not as expected||4- Arrived too late||5- Arrived damaged (please specify)|
|6- Wrong item or color||7- Double ordered||8- Changed your mind||9- Other- Contact customer service|
3-Pack and close your return merchandise securely in the original shoe box and shipping packaging you received upon delivery and include your original purchase invoice with the reason for return in the shoe box.
4-Stick the pre-paid Canada Post return label on the exterior of the package.
5-Drop the package off at a Canada Post office to issue the return. For further details please contact customer service.
Make certain to keep a copy of your 16 digit tracking number provided by Canada Post as it may be necessary to determine the status of your return using the website www.canadapost.ca. Groupe Yellow inc. will not be held responsible for lost or stolen packages.
Once your return is checked-in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it can take up to 20 business days to show up on your credit card or your Paypal account. Refunds are always issued to the original method of payment.
B) RETURN OR EXCHANGE IN A YELLOW STORE
You can return or exchange any UNWORN item(s) in a Yellow store. It is important that the merchandise is in its original undamaged shoe box accompanied by the original receipt within 15 days from the date of purchase. We invite you to view our website www.yellowshoes.com to find your closest store.
Refunds are always issued to the original method of payment. An ID card will be required.
All worn and final sale item(s) are not exchangeable or refundable. Item(s) that are reduced by 50 % or more are considered FINAL SALE. Furthermore, for hygienic reasons, products such as socks, tights, jewellery, insoles and care products will not be exchanged or refunded.
Refund orders made by Paypal, Sezzle and an American Express card
Unfortunately, due to technical limitations we are not able to refund in-stores orders that were made using Paypal, Sezzle or American Express (AMEX). For a return, please return the items to our warehouse at the address below. You will receive a free return label to facilitate to the process.
Groupe Yellow INC. Customer Service
Montréal, Québec, Canada
MANUFACTURE DEFECT FOR WORN MERCHANDISE WITHIN 30 DAYS OF PURCHASE
In these rare cases, the return must be done at a store level so a manager can properly evaluate the item.
The item may be repaired (Yellow will pay up to 10% of the item value), exchanged or credited on a gift card upon the presentation of the original receipt within 30 days from the date of purchase.
Have any questions? We always look forward to hearing from you.
Please contact us at Customer Service
- Via e-mail at firstname.lastname@example.org
- Via phone at 1-844-360-5982
- Via mailing address: Groupe Yellow Inc., 5680 Rue St-Dominique, Montreal, QC, H2T 1V6