ONLINE RETURNS POLICY

The return policy only applies to merchandise purchased on www.yellowshoes.com. Purchases made in store, must be returned or exchanged in store. To find a store near you, click here.

We gladly accept returns of UNWORN merchandise within 15 days of the order being received - all items must be in their original box / packaging, and the box / packaging must not be damaged. You also must include the original sales receipt.

All worn and final sale items are not exchangeable or refundable. Items that are reduced by more than 50% are considered FINAL SALE. For hygienic reason, products such as: socks, hats, jewellery, insoles and shoe care products cannot be exchanged or refunded.

Shipping fees are non-refundable.

Please note that when a regular price item purchased during a "Buy One, Get One" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.

Manufacturing defects for worn merchandise must be returned within 30 days of the order being received. In these rare cases, the return must be done at a Yellow store location, so a manager can properly evaluate the item. The item may be repaired (Yellow will pay up to 10% of the item value), exchanged or credited on a gift card upon the presentation of the original receipt within 30 days of the order being received.

  

There are (3) options to return your online purchase:

 

 1. RETURN AT YELLOW STORE LOCATION
 All store returns are free across Canada
 FREE

 

 2. RETURN BY MAIL WITH CANADA POST
QUEBEC PROVINCES WITHIN
CANADA
(Outside of Quebec)
OTHER
TERRITORIES
Province of Quebec Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan  Northwest Territories, Nunavut, Yukon
FIXED AMOUNT
$6.
95
FIXED AMOUNT
$8.95
FIXED AMOUNT
$25.00

 

 3. RETURN BY MAIL USING YOUR OWN CARRIER
 Send the package(s) at your own expense to our return address
 AT YOUR OWN EXPENSE

 

1. RETURN AT YELLOW STORE LOCATION

All returns in-store are free. Refunds are always issued to the original method of payment*. An ID card will be required. To find a store nearest you, click here.

*Unfortunately, due to technical limitations, stores are not able to refund online orders that were made using Paypal, Sezzle or American Express (AMEX). To make a return when using these payment methods, you must select one of the return methods listed below instead.

 

2. RETURN BY MAIL WITH CANADA POST

A shipping fee will be deducted from your reimbursement when choosing this method.

For Quebec: $6.95

For provinces within Canada, outside of Quebec: $8.95

For Yukon, Northwest Territories, Nunavut: $25.00

  1. To initiate a return, enter our online portal (https://yellowshoes.com/apps/returns). You will be asked for your order number and email.
  2. Once you enter the details, you will be provided with instructions on how to move forward and submit a request for a return.
  3. As soon as we receive your request, you'll be emailed a shipping label.*
  4. Place the packing slip and items in the original packaging (or another sturdy box or bag).
  5. Affix your Canada Post shipping label to the package making sure no other tracking labels are showing.
  6. Drop the package off at any Canada Post retail post office or mailbox. The postage is prepaid so you won’t have to pay anything at the post office, however, as mentioned a shipping fee will be deducted from your reimbursement.

*Should you not be able to print the shipping label, just take your packed return to any Canada Post drop-off location. Show store associate the QR code displayed on your return e-mail notification, and they will take care of the rest.

Please note, the date on the postal stamp on the return package will be considered as the return date. All refunds will be processed through the same method of payment as the initial purchase. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.

Groupe Yellow Inc. will not be held responsible for lost or stolen packages.

Once your return is checked-in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it can take up to 20 business days to show up on your original method of payment.

 

3. RETURN BY MAIL USING YOUR OWN CARRIER

Follow the steps below to complete returns for online purchases.

  1. To return items by mail using a carrier of your choice, please go to https://yellowshoes.com/apps/returns
  2. Select "Use the Carrier of Your Choice" on the final step.
  3. Place the packing slip and items in the original packaging (or another sturdy box or bag).
  4. Ship the package(s) back at your own expense to our return address:

GROUPE YELLOW INC. E-COMM RETURNS
5680 rue Saint-Dominique
Montreal, Quebec
Canada, H2T 1V6

In-person returns to our warehouse are not accepted.

Please note, the date on the postal stamp on the return package will be considered as the return date. All refunds will be processed through the same method of payment as the initial purchase. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.

Groupe Yellow Inc. will not be held responsible for lost or stolen packages.

Once your return is checked-in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it can take up to 20 business days to show up on your original method of payment.

 

For any questions regarding returns or the steps above, please contact our toll-free customer service at 1-844-360-5982 or 514-360-5982. You can also write to serviceclient@yellow.qc.ca .