ONLINE RETURNS POLICY

The return policy only applies to merchandise purchased on www.yellowshoes.com. Purchases made in store, must be returned or exchanged in store. To find a store near you, click here.

We gladly accept returns of UNWORN merchandise within 15 days of the order being received - all items must be in their original box / packaging, and the box / packaging must not be damaged. You also must include the original sales receipt.

All worn and final sale items are not exchangeable or refundable. Items that are reduced by more than 41% are considered FINAL SALE. For hygienic reason, products such as: socks, laces, hats, jewellery, insoles, mittens,foulards and shoe care products cannot be exchanged or refunded.

Shipping & return fees are non-refundable.

Please note that when a regular price item purchased during a "Buy One, Get One" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.

Making a Warranty Claim

To initiate a warranty claim, please contact our Customer Service team directly. Claims cannot be processed at our retail locations. You can reach us by:

We are here to assist you with any issues and ensure a smooth resolution.

 

There are (3) options to return your online purchase:

1. RETURN AT YELLOW STORE LOCATION

All store returns are free across Canada.

Valid for both online and in-store orders.

FREE

 

2. RETURN BY MAIL WITH CANADA POST

Valid for online orders only.

QUEBEC PROVINCES WITHIN
CANADA
(Outside of Quebec)
OTHER
TERRITORIES
Province of Quebec Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan Northwest Territories, Nunavut, Yukon
FIXED AMOUNT
$7.
95
FIXED AMOUNT
$8.95
FIXED AMOUNT
$25.00

3. RETURN BY MAIL USING YOUR OWN CARRIER

Send the package(s) at your own expense to our return address.

Valid for online orders only.

AT YOUR OWN EXPENSE

 

1. RETURN AT YELLOW STORE LOCATION

Valid for both online and in-store orders.

All returns in-store are free. Refunds are always issued in-person to the original method of payment* and can only be done in-store. The original receipt and an ID card will be required. To find a store nearest you, click here.

*Unfortunately, due to technical limitations, stores are not able to refund online orders that were made using Paypal or Sezzle. To make a return when using these payment methods, you must select one of the return methods listed below instead.

 

2. RETURN BY MAIL WITH CANADA POST

Valid for online orders only.

A shipping fee will be deducted from your reimbursement when choosing this method.

For Quebec: $7.95

For provinces within Canada, outside of Quebec: $8.95

For Yukon, Northwest Territories, Nunavut: $25.00

  1. To initiate a return, enter our online portal ( https://yellowshoes.com/apps/returns ). You will be asked for your order number and email.
  2. Once you enter the details, you will be provided with instructions on how to move forward and submit a request for a return.
  3. As soon as we receive your request, you'll be emailed a shipping label.*
  4. Place the packing slip and items in the original packaging (or another sturdy box or bag).
  5. Affix your Canada Post shipping label to the package making sure no other tracking labels are showing.
  6. Drop the package off at any Canada Post retail post office or mailbox. The postage is prepaid so you won’t have to pay anything at the post office, however, as mentioned a shipping fee will be deducted from your reimbursement.

*Should you not be able to print the shipping label, just take your packed return to any Canada Post drop-off location. Show store associate the QR code displayed on your return e-mail notification, and they will take care of the rest.

Please note, the date on the postal stamp on the return package will be considered as the return date. All refunds will be processed through the same method of payment as the initial purchase. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.

Groupe Yellow Inc. will not be held responsible for lost or stolen packages.

Once your return is checked-in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it can take up to 20 business days to show up on your original method of payment.

 

3. RETURN BY MAIL USING YOUR OWN CARRIER

Valid for online orders only.

Follow the steps below to complete returns for online purchases.

  1. To return items by mail using a carrier of your choice, please go to https://yellowshoes.com/apps/returns
  2. Select "Use the Carrier of Your Choice" on the final step.
  3. Place the packing slip and items in the original packaging (or another sturdy box or bag).
  4. Ship the package(s) back at your own expense to our return address:

GROUPE YELLOW INC. E-COMM RETURNS
5680 rue Saint-Dominique
Montreal, Quebec
Canada, H2T 1V6

In-person returns to our warehouse are not accepted.

Please note, the date on the postal stamp on the return package will be considered as the return date. All refunds will be processed through the same method of payment as the initial purchase. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.

Groupe Yellow Inc. will not be held responsible for lost or stolen packages.

Once your return is checked-in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it can take up to 20 business days to show up on your original method of payment.

 

For any questions regarding returns or the steps above, please contact our toll-free customer service at 1-844-360-5982 or 514-360-5982. You can also write to serviceclient@yellow.qc.ca.

Warranty Policy for Our Products

What does the 30-day warranty cover?

Our 30-day warranty guarantees that our products are free from material and workmanship defects under normal usage conditions. This warranty commits to addressing any manufacturing issues identified within 30 days from the date of purchase.

What is considered 'normal use'?

'Normal use' refers to wearing our products for their intended activities, such as walking, running, or standard daily use. Our products are designed to meet the demands of everyday life while providing comfort and durability.

What does 'non-excessive use' mean?

'Non-excessive use' means that our products are not subjected to activities or conditions for which they were not designed, including heavy-duty work, extreme sports, or exposure to harsh chemicals. This also includes damage related to abnormal wear and tear, such as excessive deformation or unauthorized modifications to the product.

What is the difference between normal wear and tear and misuse?

Normal wear and tear refers to the natural and expected effects of using a product in accordance with its intended purpose. Misuse refers to damage caused by activities or conditions outside of the intended use, including but not limited to using the product in inappropriate environments or exposure to harmful substances. These situations are not covered by our warranty.

How do I make a warranty claim?

To make a warranty claim, please contact our customer service with your proof of purchase, a description of the issue, and, if possible, photos of the defect. We will review your claim and offer an appropriate solution.

What are the limitations and exclusions of the warranty?

Our warranty does not cover normal wear and tear or damage resulting from abuse, improper use, or unauthorized modifications. It is limited to manufacturing defects and does not apply to issues arising from misuse or accidents.

Commitment to our customers

We are committed to providing quality products and exceptional customer service. If you have any questions about our warranty policy or need assistance, please do not hesitate to contact our customer service.