How will I know if my order is confirmed?
You will receive an order confirmation via email.
Can I cancel my online order?
Please contact us immediately via e-mail at email@example.com or phone at 1-844-360-5982 to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 30 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.
Can I change the style, color or size after an order is placed?
Please contact us immediately via e-mail at firstname.lastname@example.org or phone at 1-844-360-5982. If you contact us within 30 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 48 hours (Monday to Friday). In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.
When will my order be shipped?
Orders arrive within 1-7 business days.
How can I track the status of my order?
Once order is shipped you will receive an e-mail confirmation with your tracking number included. You can then click the link in the e-mail and enter the tracking number to see at what stage your parcel is at in the shipping process.
What if I place an order and Yellow Shoes doesn't have the item in stock?
If we are unable to fulfill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".
What is Sezzle?
Sezzle is an online payment platform that is now available on our website. It allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. Sezzle is 100% secure and does not charge you interest on your payments. Details.
What does Vegan mean?
Vegan products are made without the use of animal byproducts. Examples of animal byproducts are leather, wool, silk, fur, or suede. Vegan products use very close artificial materials to create the similar quality and feel to the real thing. As such, Vegan footwear is becoming a very popular and much more affordable option.
What is YELLOW ECO?
As the world evolves, and as fashion evolves, we must evolve as well. Introducing YELLOW ECO, our new collection of shoes that are eco-responsible, made using recycled materials. It's a new start for us, a new path for us to take one step at a time. By choosing a pair from our collection, you are journeying on our path as well, a better direction, and for that we thank you. For more information visit our page https://www.yellowshoes.com/pages/yellow-eco
Can I use my gift card online?
Unfortunately gift cards cannot be used online. They can only be used in store.